Section 1 – What Do We Do With Your Information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide, such as your name, address and email address.
Depending on how you respond to permission requests in our app, we may record mobile device identifiers that allow us to send notifications. The primary purpose of these notifications is to provide order status updates.
We also record anonymised data, with no recorded links to you, for:
- Gauging usage of the website and apps through Google Analytics.
- Identifying failures within the mobile app so developers can resolve issues in future updates.
The mobile apps may provide options to use your device's location services. Location and beacon services are used only to facilitate:
- Identifying the nearest stores.
- Populating delivery address fields.
- Informing stores of your proximity for collection orders when within range of their beacon devices.
When you browse our store, we also automatically receive your computer's Internet Protocol address to provide information that helps us understand your browser and operating system.
Collected User Data
Location
- User location data is accessed only following a user request. Fine location data may be used to make checkout easier by automatically populating delivery addresses, postcodes and related fields. Location information is not stored or shared with third-party services.
Personal Information
- Name: Your name is collected during checkout and used to associate you with an order. It is not shared with third-party services apart from payment processors when payment by card is selected. Information associated with an order is stored securely for a limited period.
- Email address: An email address is used to associate you with an order. It is not shared with third-party services and is stored securely for a limited period.
- Address: An address is not mandatory for collection orders. You will be asked to provide an address when requesting delivery. A billing address may also be required by a payment provider for security purposes.
- Telephone number: A telephone number is used to associate an order with the customer and is stored securely for a limited period.
Financial Information
- Payment information: Payment information is collected only for orders paid by card. It is used to complete the transaction, is not stored by @Lunch Glasgow and is securely shared with the relevant payment gateway.
- Purchase history: Purchase history may be stored for registered users for a limited period. Following a valid deletion request, associated user history will be deleted subject to applicable legal and operational requirements.
App Activity
- App interactions may be collected and shared with Firebase services to perform basic usage analytics. This information is used for analytical purposes.
App Information and Performance
- Crash logs may be collected through Firebase. These logs are not associated with a specific user or device and are used to support future development and resolve technical issues.
Device Identifiers
- A Firebase Instance ID may be collected and stored securely for a limited period. This identifier may be used to send app notifications, including order updates, promotions and related information. Users can manage notification permissions during onboarding or through their device settings.
Email Marketing, Where Applicable
With your permission, we may send emails or mobile notifications about @Lunch Glasgow, new products, promotions and other updates. You can withdraw your consent or disable notifications at any time.
Section 2 – Consent
How Do You Obtain My Consent?
When you provide personal information to complete a transaction, verify your delivery address or payment details, place an order, arrange delivery or complete another purchase-related action, we understand that you consent to our collecting and using that information for that specific purpose.
When we request personal information for a secondary purpose, such as marketing, we will ask for your express consent or provide an opportunity to decline.
How Can I Withdraw My Consent?
You may withdraw your consent to receive marketing communications or request information about how your personal data is handled by contacting us at info@lunchglasgow.com.
Section 3 – Disclosure
We may disclose your personal information when required by law or when necessary to enforce our Terms of Service, protect our rights, prevent fraud or protect the safety of our customers and services.
Section 4 – Hosting
Our website and apps are hosted by Hungrrr Ltd. Hungrrr provides the online e-commerce platform that allows us to offer products and services to you. Data is stored through Hungrrr's data storage, databases and applications on secure servers protected by appropriate security measures.
Data Retention
Information is stored securely for as long as it is required for the purpose for which it was collected, to meet applicable legal obligations or until an associated account is deleted.
Following an account deletion request, personal details associated with the account, including saved addresses, name, telephone number and order history, will be deleted where legally and operationally permitted.
Questions about Hungrrr's data storage can be sent to apps@hungrrr.co.uk.
Payment
If you choose a direct payment gateway to complete a purchase, the relevant payment processor may store and process your payment information. Payment information is encrypted and handled in accordance with the Payment Card Industry Data Security Standard.
Payment gateways maintain their own privacy policies and terms of service. Hungrrr's data storage records only the identifiers supplied by payment processors to confirm payment status and facilitate refund operations. Hungrrr data servers do not store complete payment card details.
Section 5 – Third-Party Services
Third-party providers used by us generally collect, use and disclose information only to the extent necessary to provide their services.
Certain providers, including payment gateways and transaction processors, maintain their own privacy policies concerning the information required for purchase-related transactions. We recommend reviewing their policies to understand how they process personal information.
Some providers may be located in a different jurisdiction from you or us. When you proceed with a transaction involving such a provider, your information may become subject to the laws of the jurisdiction in which that provider or its facilities are located.
Once you leave our website or are redirected to a third-party website or application, this Privacy Policy and our Terms of Service may no longer apply.
External Links
Links on our website may direct you to websites operated by other organisations. We are not responsible for the privacy practices of other websites and recommend reviewing their privacy statements.
Section 6 – Security
We take reasonable precautions and follow accepted industry practices to protect personal information against inappropriate loss, misuse, access, disclosure, alteration or destruction.
Payment information is processed using secure payment services and encrypted using Secure Socket Layer technology. Although no method of Internet transmission or electronic storage can be guaranteed to be completely secure, applicable PCI-DSS requirements and generally accepted security standards are followed.
Section 7 – Age of Consent
By using this website or app, you confirm that you are at least the age of majority in your country, state or province of residence, or that you have given consent for any minor dependants under your care to use the service.
Section 8 – Changes to This Privacy Policy
We reserve the right to update this Privacy Policy when necessary. Changes and clarifications will take effect when published on the website.
If material changes are made, a notice may be provided so that users understand what information is collected, how it is used and under what circumstances it may be disclosed.
If @Lunch Glasgow is acquired by or merged with another business, relevant information may be transferred to the new owners so that services can continue.
Questions and Contact Information
If you would like to access, correct, amend or request deletion of personal information held about you, register a complaint or request further information, please contact:
Privacy Compliance Officer@Lunch Glasgow
1620 Great Western Road
Anniesland
Glasgow G13 1HH
United Kingdom
Email: info@lunchglasgow.com
Developer Information
Hungrrr Ltd3rd Floor, Dundee One
River Court
5 West Victoria Dock Road
Dundee DD1 3JT
United Kingdom
Website: www.hungrrr.co.uk
Telephone: +44 203 642 6449
Email: apps@hungrrr.co.uk